2027 Graduate Trainee - Technical Support Engineer (m/w/d; Full-time)

This position is part of our 2027 Graduate Trainee Program and is intended for candidates who will graduate in 2027 and have no more than 12 months of full-time professional experience after graduation.

If you do not meet these criteria, we encourage you to explore other opportunities on our Careers Page.

Responsibilities

• Provide timely and accurate technical support to distributors, partners, and installers via phone and email.
• Analyze technical issues, identify possible solutions or alternatives, and ensure customer inquiries are handled effectively.
• Support product testing and document and report test results internally.
• Maintain accurate and up-to-date customer and support case information in the CRM system.
• Participate in regular product and technical training to continuously strengthen product knowledge and support capabilities.
• Deliver a high and consistent level of customer service while meeting agreed support and performance targets.

Profile

• Currently enrolled in or recently graduated from a Bachelor's or Master's degree program, with expected graduation in 2027 being particularly welcome
• A good team player who is able to work with other team members to achieve team targets
• Good communication skills as well as interpersonal skills to understand customer's needs and meet their expectations
• Positive attitude towards work
• A demonstrable passion for Information Technology
• Very good German and English skills; Mandarin is a strong advantage.

What We Offer

• A stable position within a growing and modern organization
• A collaborative and supportive working environment in a dynamic team
• Opportunities for professional development and training